Lost sales – not anymore
It sounds like it should be the first metric we all want from our website – what’s the money value of Lost Sales due to problems on the site this month? And how do we fix them, and not lose the same...
View ArticleOnline Retailing – cautious about the future?
“We won’t see retailers that don’t have transactional websites in 10 years time” Internet Retailing Magazine write in The Key To Retail 2010. 10 years? Why so cautious? Any day now – would be my take...
View ArticleMonitoring Holiday websites – not easy given the caching bashing
Looking at the web performance of eCommerce sites, there are some things that make the Holiday sector unique. We work with a number of holiday companies and they have a unique challenge when it comes...
View ArticleBlack Friday analysis of website failures. What went wrong?
Also see: Black Friday 2016 – today’s failures of CX, page errors and lost revenue Black Friday website crashes 2014 Whilst monitoring leading retail sites over Black Friday 2015 we saw a high level of...
View ArticleBlack Friday 2016 – today’s failures of CX, page errors and lost revenue
see: Update: 13:30 GMT Update: Black Friday / White Friday – nice humour from Neilsons Travel What is different in today’s Black Friday 2016 web performance and CX errors, over last year? The action...
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